Your blueprint to
5-star reviews and local SEO
DoTell is the review and local SEO platform built for home service companies. Capture reviews at job completion, automate follow-ups, and track your Google and Facebook ratings -- all from one dashboard.
Built for service businesses
One system for review requests, follow-ups, and monitoring
Capture feedback in the field, from your front desk, or through automated schedules, then track every review from one dashboard.
- Ask at the right moment.
- Send requests when a job is completed, after an appointment, or manually from the dashboard so timing stays consistent across your team.
- QR codes and direct links.
- Share a QR code on-site or send a direct review link by text or email. Customers can leave feedback in seconds.
- Automatic follow-ups.
- If a customer does not review right away, DoTell sends a friendly follow-up based on your schedule and messaging rules.
- Mobile technician view.
- Technicians can view jobs, mark work complete, and send requests from a phone without switching tools.
- Integrations and API.
- Connect your existing systems with Zapier or our API so contacts, job events, and review activity stay in sync.
- Review monitoring and alerts.
- Track new reviews from Google and Facebook in one place, then respond quickly with full team visibility.
Webchat to SMS
Turn website visitors into text conversations
Drop a chat bubble onto your website. Visitors enter their name, phone, and a question. The conversation moves to SMS instantly so you can reply on your own time, and they can read your reply on their phone the moment you send it.
Acme Plumbing
Our team now asks for reviews consistently, both in the field and from the office. We went from a few reviews each month to a steady flow every week. QR codes and follow-ups made the biggest difference.
Pricing
Two packages. Pick what you need.
Start with the Base package for review collection and field ops. Add Messaging when you're ready to talk to customers via SMS.
Base
$245 / month
Plus a one-time $245 onboarding fee.
Per business, billed monthly.
Everything you need to capture, request, and monitor reviews -- plus the field ops tools your team uses every day.
- Unlimited locations and contacts
- Review request SMS and email with automatic follow-ups
- Job scheduling, technician view, and QR review codes
- Review monitoring across Google and Facebook
- Zapier and REST API for ServiceTitan, Jobber, Housecall Pro, and more
- 10DLC brand registration and dedicated business number
- 5,000 SMS messages per month included
- Priority support
Messaging
$45 / month
No separate onboarding fee.
Per business, billed alongside Base.
Talk to customers from your website with two-way SMS. Replies land in a unified inbox alongside texts back to your review requests.
- Embeddable webchat-to-SMS widget
- Two-way SMS inbox with reply, close, and reopen
- Email digest to owners and managers on every new message
- 5 supported website domains, expandable in 5-domain tiers
- Reuses your existing 10DLC business number, no second registration
- SMS consent disclosure and STOP/START handling included
- Requires Base; share with team members on the same business
Frequently asked questions
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You can trigger requests from multiple workflows. Teams can send at job completion, schedule review campaigns, or send manually from the dashboard. You can also show a QR code in person so customers can leave a review on the spot.
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No app download and no long onboarding. Office staff can run everything from the web dashboard, and technicians can use the mobile view in any phone browser. Most teams are comfortable within the first day.
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Yes. Connect your home service or CRM software with Zapier in a few clicks, no code required. When status changes happen in your existing system, DoTell can create records, update contacts, and trigger review requests automatically. If you prefer direct integration, our REST API is fully documented.
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It's a chat bubble you paste onto your website. A visitor enters their name, phone, and a question. The conversation moves to SMS immediately -- they get your reply on their phone, you reply from the inbox using your existing 10DLC-registered number. Replies to that SMS land in the same inbox, so customer-initiated chats and follow-up texts to scheduled jobs all appear in one place. The widget is a paid add-on, available once your 10DLC brand registration is approved and you've authorized the webchat-to-SMS use case in messaging settings. Up to 5 supported domains per business.
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DoTell automatically schedules a follow-up message a few days later, configurable per business. Many reviews come from this second touch when customers have more time. You get timely outreach plus persistent follow-up without extra manual work.
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Google and Facebook are supported. The review link takes customers to the platform you choose, often Google for local SEO impact. All supported platforms are monitored in the dashboard so you never miss a new review.
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Nothing to install. DoTell is fully web-based. Office staff can manage the dashboard from a laptop and field teams can use mobile screens from a phone browser.
Get started in minutes
Create your account, set up your business, and a DoTell admin will activate customer messaging shortly after. No invitation needed.
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Step 1
Sign up
Create your account with your work email.
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Step 2
Add your business
Connect Google, set your branding, configure follow-ups.
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Step 3
Get approved
We review and turn on customer messaging, usually within one business day.
Already have an account? Sign in
Questions before you sign up? Email us at hello@dotellreviews.com