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Terms of Service

Last updated: February 11, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "Customer") and DoTell ("we," "us," or "Company") governing your access to and use of the DoTell platform at dotellreviews.com and all related services (the "Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

If you do not agree to these Terms, do not use the Service.

2. The Service

DoTell is a reputation management platform that allows businesses to collect customer reviews, send automated review request campaigns via email and SMS, monitor reviews from third-party platforms, and manage customer contacts.

The Service integrates with third-party platforms including Google Business Profile, Facebook, Postmark or SendGrid, and Twilio. Your use of those platforms is governed by their respective terms of service, and we are not responsible for the availability, accuracy, or policies of any third-party service.

3. Accounts

You must provide a valid email address and create an account to use the Service. You are responsible for:

We reserve the right to suspend or terminate accounts that violate these Terms, are used for fraudulent purposes, or remain inactive for an extended period.

4. Your Responsibilities

You agree that you will:

We reserve the right to suspend or terminate your access if we reasonably believe you are violating these responsibilities.

5. Your Data

You retain all ownership rights to the data you upload to or create within the Service, including customer contacts, business information, and campaign content ("Your Data").

You grant us a limited, non-exclusive license to use, process, and store Your Data solely for the purpose of providing the Service to you. We will not use Your Data for any other purpose.

You are solely responsible for the accuracy, legality, and appropriateness of Your Data. You represent that you have all necessary rights and consents to upload and use Your Data within the Service.

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

6. Fees and Payment

Certain features of the Service may require payment of fees. If applicable, fees will be communicated to you before you incur them. All fees are non-refundable unless otherwise stated in writing.

We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of any price increase, and the new pricing will take effect at the start of your next billing period.

Third-party costs (such as SMS delivery fees from Twilio or email delivery fees from Postmark or SendGrid) are your responsibility and are billed separately by those providers or passed through as part of your Service fees.

7. Service Availability

We will make commercially reasonable efforts to keep the Service available, but we do not guarantee any specific level of uptime, availability, or performance. The Service is provided on an "as available" basis.

We may temporarily suspend the Service or any part of it for maintenance, updates, or reasons beyond our control, including third-party service outages. We will attempt to provide advance notice of planned downtime when practical.

We are not liable for any loss or damage resulting from Service interruptions, regardless of cause.

8. Third-Party Platforms

The Service allows you to connect third-party accounts (such as Google Business Profile and Facebook). By connecting these accounts, you authorize us to access data from those platforms on your behalf using the permissions you grant during the connection process.

We are not responsible for:

You may disconnect third-party accounts at any time through the Service.

9. Intellectual Property

The Service, including its software, design, features, and documentation, is owned by DoTell and protected by intellectual property laws. These Terms do not grant you any ownership interest in the Service.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms for the duration of your subscription.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse-engineer or attempt to extract the source code.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, we make no warranty that:

You acknowledge that we have no control over whether your customers leave reviews, what they say, or how third-party platforms display or moderate reviews.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DOTELL, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless DoTell and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

13. Termination

You may stop using the Service and close your account at any time by contacting us.

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to, violation of these Terms, non-payment, extended inactivity, or conduct that we reasonably believe is harmful to other users or the Service.

Upon termination:

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by posting the revised Terms on this page and updating the "Last updated" date. For significant changes, we may also notify you by email.

Your continued use of the Service after the revised Terms take effect constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of laws principles.

Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Utah, and you consent to the personal jurisdiction of those courts.

Before filing any claim, you agree to attempt to resolve the dispute informally by contacting us at legal@dotellreviews.com. We will attempt to resolve the dispute within 30 days.

16. General Provisions

17. Contact Us

If you have questions about these Terms, please contact us at: