Features
What you get
Earning reviews, keeping an eye on them, knowing your customers, and running the field crew. Here is each part, and what it does for you.
Getting reviews
Reviews are what make you show up when someone searches for a service near them. The hard part was never asking once. It is asking every customer, every time, instead of it falling to whoever remembers. DoTell does the asking for you.
- Ask by text, email, or a QR code at the job. The technician shows a code, or the customer gets a text or email with a link. Either way it takes them a few seconds.
- Follow up on the timing you choose. Set the follow-up once. If someone does not respond, DoTell sends a gentle nudge later, in your words, so good customers do not slip through.
- A simple review page. The link opens a clean page that points the customer to Google or Facebook to leave their review. No hoops.
- It triggers off your real work. Finish a job, send an invoice, or record a payment, and the request can go out automatically. Or send one by hand any time.
Keeping an eye on your reviews
Once reviews start coming in, you want to see them in one place and answer the ones that matter, fast. A quick, genuine reply to a rough review often does more for you than the review itself does against you.
- Google and Facebook in one feed. New reviews show up together as they post, so you are not checking three sites a day.
- Reply in your own words. You write the response. DoTell never speaks as you, it just gets the review in front of you quickly.
- Unhappy customers stand out. Low ratings get flagged so someone can call and make it right before it festers.
Knowing your customers
Every customer gets one page that pulls their history together, so whoever picks up the phone already knows who they are talking to and what has happened before.
- One timeline per person. Past jobs, the review they left, and the requests you sent, all in order on a single page.
- Tag and group. Add your own tags so you can group customers however you work, and merge the duplicate that happens when the same person comes in two ways.
- A read on how they feel. A quick pulse, drawn from the reviews tied to that customer, tells you at a glance whether they are happy before you reach out.
The field side
The crew in the field is where the work and the reviews actually happen, so they get tools made for a phone and a busy day, not a desk.
- Job scheduling and a tech view. Lay out the day, see who is going where, print it or sync it to a tech's calendar.
- A phone app for technicians. Techs see their jobs, mark work done, snap before and after photos, and show the review QR code, all from their phone. They sign in the way they already unlock the phone, no work email needed.
- A leaderboard. See which techs are bringing in reviews. It is a clean way to run a friendly contest or an incentive.
Seeing what is working
A handful of plain charts, not a wall of numbers. Enough to know if the needle is moving and where to push.
- Reviews and ratings over time. Are you earning more, and are they good?
- Requests to reviews. How many asks turn into actual reviews, so you know the asking is working.
- Reply times. How quickly you answer your reviews.
- Top techs and locations. Who and where is bringing in the most.
Works with what you already use
DoTell does not need to replace your other tools. It can take a feed of your jobs and customers and send a review request at the right moment.
- QuickBooks. Send an invoice or record a payment and the review request can go out on its own.
- Zapier and a clean API. Connect the field software you already run (ServiceTitan, Jobber, Housecall Pro, and the like) so customers and jobs flow in without double entry.
- Many locations, one account. Run several locations or brands together, with the right people seeing the right ones.
The texting paperwork, handled
Business texting in the US has carrier rules behind it (the registration you may have heard called 10DLC). It is genuinely tedious. DoTell handles the registration and the opt-out plumbing so you do not have to think about it.
- Registration done for you. We get your number registered with the carriers and give you a dedicated business number to send from.
- Consent and STOP handled. Opt-in is recorded, and STOP and HELP are processed automatically, the way the rules require.
Want to see it on your own jobs?
Most businesses are sending review requests the same day they sign up.